Mandatory Care Training
Handling Complaints
A concise, UK-standard course on receiving, recording and resolving complaints well.
- Duration
- 3 guided hours
- Structure
- 4 modules · 14 lessons
- Accreditation
- CPD Certification Service
About this course
Handling Complaints is written for practitioners working in UK health and social care. The programme covers receiving, recording and resolving complaints well, with knowledge checks in every module and a certificate of completion carrying declared CPD hours.
What you will be able to do
- Recognise a complaint and respond in the moment
- Follow the statutory complaints procedure and timescales
- Communicate with distressed complainants
- Use complaints as learning and improvement evidence