Legal
Terms of service
1. About these terms
These terms govern your use of the Ventiva Care Institute website and learning platform, operated by Ventiva Care Limited (In Formation). By creating an account or enrolling on a course you accept them.
2. Your account
Accounts are personal to you. Learning records and certificates are issued in the name on your account, so the details you provide must be accurate. Do not share your login.
3. Courses and certificates
Certificate courses issue a certificate of completion with declared CPD hours once every lesson and knowledge check on the course is complete. Certificates of completion are not regulated qualifications. Where a programme leads to a regulated qualification, this is stated on the course page and learners are registered with an awarding organisation.
4. Fees and access
Course fees are shown on each course page in pounds sterling. During our launch phase some enrolments are provided at no charge; this does not create a right to free access to future courses. Access to purchased content is provided for the period stated at enrolment.
5. Cancellation and refunds
Consumers in the UK have a 14-day right to cancel a purchase of digital content. That right ends once you begin accessing course content, which you agree to when you start a course. In-person places may be transferred or refunded in line with the terms confirmed at booking.
6. Acceptable use
Course content is protected by copyright and is licensed to you for your own professional development. You may not copy, resell, or redistribute it, or complete assessments on behalf of another person.
7. Professional responsibility
Our training supports safe practice but does not replace your employer's policies, supervision arrangements, or the clinical judgement required in your role. You remain accountable for your practice and for working within your competence.
8. Contact
Questions about these terms should be sent to hello@ventivacare.com. See also our privacy policy.