Specialist Sector Modules
Customer and Client Service in Care
A concise, UK-standard course on professional, compassionate service for people and families.
- Duration
- 3 guided hours
- Structure
- 4 modules · 16 lessons
- Accreditation
- CPD Certification Service
About this course
Customer and Client Service in Care is written for practitioners working in UK health and social care. The programme covers professional, compassionate service for people and families, with knowledge checks in every module and a certificate of completion carrying declared CPD hours.
What you will be able to do
- Communicate professionally with people, families and visitors
- Manage expectations and difficult conversations
- Handle feedback and turn it into improvement
- Represent the service with warmth and consistency