Specialist Sector Modules
Conflict Management
A concise, UK-standard course on preventing and defusing conflict at work.
- Duration
- 3 guided hours
- Structure
- 4 modules · 16 lessons
- Accreditation
- CPD Certification Service
About this course
Conflict Management is written for practitioners working in UK health and social care. The programme covers preventing and defusing conflict at work, with knowledge checks in every module and a certificate of completion carrying declared CPD hours.
What you will be able to do
- Recognise the stages of escalating conflict
- Use verbal de-escalation and body language
- Apply breakaway and exit principles safely
- Report, debrief and learn from incidents